Friday, January 13, 2006

Are Orange Aprons Next?

Public service employees are finally taking customer service seriously. Next they will be taking my advice and donning orange aprons.

HeraldNet: Librarians on the move: "A private-sector sales concept is improving service at public libraries in Lynnwood and Mukilteo.

On busy afternoons, a librarian walks around and is available to anyone who needs help, as opposed to having staff stationed at reference desks."


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